¨Evaluators: 3(4) experts in writing and/or translating SW documentation at each site
¨No knowledge of the origin of the texts
¨Each evaluator judged 4 texts in their native language:
–1 adapted from the AutoCAD manual
–2 in personal style
–1 in impersonal style
–at CU, the 2 personal style texts differed wrt explicit
vs. implicit side-effects